Billing & Shipping Address Policy

The billing address MUST match the shipping address.

Orders with mismatched addresses will be automatically canceled to protect against fraud.

Tracking Information

Once your order ships, you will receive an email with a tracking number.

Please allow up to 24 hours for tracking updates to appear.

Address Accuracy

Please double-check your address before submitting your order.

Dimples Deluxes is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package is shipped, responsibility transfers to the carrier (USPS, UPS, FedEx).

We are not responsible for delays, lost, or stolen packages.

If an issue occurs, please contact the carrier directly to file a claim.

Order Changes

Once an order is processed, it cannot be changed or canceled.

Please ensure all order details are correct before placing your order.

International Shipping

International shipping is available.

Customs fees and import taxes are not included and are the buyer’s responsibility.

Signature Confirmation

Signature confirmation is required upon delivery.

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Refund & Return Policy

No Refunds on Raw Hair / Extensions

Hair extensions and raw human hair are considered hygiene and personal-care products.

For this reason, we do not accept refunds or returns on hair bundles, wigs, or extensions — whether the package is opened or unopened.

All sales are final, unless:

There is a manufacturing defect, or

You received the wrong item

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When Refunds or Replacements Are Possible

We understand mistakes can happen. In these cases, we offer solutions:

Defective Items

If your order arrives with a defect (wrong length, color, severe damage, or mis-shipped item), contact us within 48 hours of delivery.

Photo and/or video proof is required.

Wrong Item Received

If the item does not match your order (wrong texture, length, or style), contact us within 48 hours.

Once confirmed as our error, you may choose:

Replacement (same style, length, and color), or

Store credit equal to the purchase amount

 

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Alternative Options Instead of Refunds

To ensure customer satisfaction, we may offer:

✅ Replacement (for defective or incorrect orders)

✅ Store credit (instead of replacement, if preferred)

✅ Discount on future orders (as a courtesy when applicable)

✅ Detailed product information & aftercare guidance

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Important Conditions

All claims must be submitted within 48 hours of delivery.

Photo or video proof is required for any replacement or store credit.

Aftercare instructions (included with each order) must be followed to remain eligible.

We are not responsible for damage caused by:

Improper care

Misuse

Styling mistakes

Natural wear and tear